Reference

Understand Your Rights Before You Start

Access to 99exch depends on your local law and whether you are in an eligible region — read these terms before opening an account. We have kept the legal language direct so you know exactly where you stand.

Eligibility by local lawAccount access conditionsbKash, Nagad, Rocket wallet termsContact rights includedBangladesh-applicable regions

Explore the Lobby Read FAQ

Who Can Open an Account Here

99exch Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

99exch operates for eligible regions only. Whether access is lawful in your location is your own responsibility to check under local Bangladesh law. We do not make legal determinations on your behalf. If your local rules prohibit online betting or casino-type platforms, you must not register

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or deposit. Account holders who provide false eligibility information may have their accounts suspended and any balance held pending review. Wallet-based deposits — including bKash, Nagad, and Rocket — are subject to the same eligibility check as card or bank transfers. If you are accessing through
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a mobile browser or the 99exch web app, the same terms apply regardless of device. We reserve the right to restrict, pause, or close accounts in jurisdictions where access is not permitted. Decisions about account eligibility are final at the point of review. If you believe
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a restriction has been applied in error, contact our support team directly with your account number and the wallet method you used to deposit, and we will examine the case. Legal queries take longer to resolve than standard account requests — allow additional time for a
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response.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCOUNT SECURITY

How We Handle Your Account and Data

Your account data — including the mobile number, wallet ID, and identity documents you submit — is held securely and used only for account management, eligibility checks, and transaction verification. We do not share wallet details from your bKash, Nagad, or Rocket transactions with third parties for marketing. Data is retained for as long as your account is active and for the period required after closure to meet our record-keeping obligations. You can request a copy of the data we hold or ask us to correct inaccurate details by contacting support with your account number.

Wallet Data Handling

Transaction records from bKash, Nagad, and Rocket deposits are stored securely for verification and dispute resolution. We do not use wallet data for profiling or advertising.

Identity Verification

If we ask you to verify identity, you upload documents through your account dashboard. Files are reviewed by our compliance team and not passed to outside parties without cause.

Cookie and Session Policy

We use session cookies to keep your mobile login active and to remember your preferred wallet method. You can clear cookies at any time through your browser settings.

Data Correction Rights

If your registered mobile number or wallet ID changes, contact support before making a deposit. Mismatched wallet details can delay withdrawals pending a manual review.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a specific question about our terms, your account eligibility, or how your wallet data is handled, use the channels below. Legal queries are reviewed separately from standard account help, so please mark your message clearly with the subject line 'Legal Query' and include your registered mobile number.

Live Chat Open a chat session from the 99exch site and select the Legal or Account topic. A team member will pick up the query and escalate if needed.

Email Support Send your legal question to our support email with your account ID and the wallet type — bKash, Nagad, or Rocket — you registered with. Responses follow a review queue.

Account Help Centre For eligibility documents or identity verification requests, use the Help Centre tab in your account dashboard. Upload files directly from your mobile browser.

Common Legal and Eligibility Questions

These are the questions we get most often about legal access, account terms, and your rights on 99exch. If your question is not covered here, contact support and flag it as a legal matter so it reaches the right team.

Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is permitted where you are before opening an account or depositing.

Accounts opened from ineligible regions may be suspended. Any bKash, Nagad, or Rocket balance held will be reviewed before any return of funds is processed.

Yes. Contact support with your account number, state clearly that you are making a data access request, and our team will compile and send your records within a reasonable period.

Raise a request through live chat or support email before you next deposit. Wallet changes require identity verification, and mismatched details can pause withdrawals.

We retain account and transaction records after closure to meet our record-keeping obligations. The retention period is defined in our full privacy and data terms available on request.

Wallet deposits via bKash, Nagad, or Rocket are covered by the same account eligibility rules as any other payment method. The wallet provider's own terms also apply to the transfer on their side.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFAQ App99exch App

Understand Your Rights Before You Start

How We Handle Your Account and Data

Reach Us About a Legal or Account Matter

Common Legal and Eligibility Questions

01 Is 99exch legally available in Bangladesh?

02 What happens if I open an account from a restricted region?

03 Can I request a copy of the personal data 99exch holds on me?

04 How do I update my registered wallet or mobile number?

05 How long is my account data kept after I close my account?

06 What legal terms apply to my bKash or Nagad deposit?

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