Reference

How 99exch Handles Your Personal Data

This Privacy Policy explains what information we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and exactly how we use it.

Account data protectedbKash, Nagad, Rocket contextNo data sold to third partiesYour right to request deletionContact us any time
99exch How 99exch Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you want to review the data we hold, request a correction or ask us to delete your account information, our support team is the right place to start. Send your request through any of the channels below and include your registered phone number or email so we can locate your account quickly. We aim to respond to all privacy-related requests within a reasonable timeframe.

Live Chat Open the chat window from any page on 99exch. Identify your account with your registered phone number and state your privacy request clearly.
Email Support Send your data request to our support address listed in your account settings. Include your name and the phone number linked to your bKash or Nagad wallet.
Account Help Portal Log in, go to Account Settings, and use the Help section to submit a privacy or data query. Responses are tracked against your account for follow-up.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use industry-standard SSL encryption on every page, including the deposit screens where you enter your bKash or Nagad details. Cookies help us remember your login session across devices so you do not have to re-authenticate every time you switch from your phone to a browser. You can manage cookie preferences in your browser settings at any time. We keep your data only as long as your account is active or as required by the financial recordkeeping obligations that apply in your jurisdiction.

SSL Encryption

Every login, deposit and withdrawal screen on 99exch runs over SSL. Your bKash PIN and Nagad credentials are never stored on our servers.

Cookie Policy

We use session cookies to maintain your login across devices. Analytical cookies help us improve account flows. You can clear or block cookies via your browser settings.

Data Retention

Active account data is retained while your account is open. After closure, we keep only what financial regulations in your eligible region require, then delete the rest.

Third-Party Sharing

We share data only with payment processors like bKash, Nagad and Rocket to complete transactions, and with verification services required by our operating obligations.

Your Privacy Questions Answered

These are the questions we hear most often about how 99exch manages your personal data. If your question is not listed here, reach out via live chat or email and we will respond directly.

We store your name, email, phone number and the payment method you registered — such as bKash or Nagad. Device and session logs are also kept for security monitoring purposes.

Yes. Contact support through live chat or email with your registered number. We will process the deletion request subject to any financial recordkeeping obligations that apply in your region.

We do not sell your data to advertisers. We share information only with payment processors — bKash, Nagad, Rocket — and identity verification services required to operate the platform.

All payment screens use SSL encryption. Your wallet credentials are never stored on our servers. Only the transaction reference is kept for reconciliation and dispute resolution.

Session cookies keep you logged in across devices. You can clear or block cookies in your browser settings at any time, though some account features may not work without them.

This policy applies to all account holders. Access to the platform depends on your local law and eligible regions. We recommend checking your local regulations if you are unsure.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.