Reference

Terms That Cover Your 99exch Account

These Terms & Conditions set out what you agree to when you open and use a 99exch account, including how your wallet, payments via bKash, Nagad, or Rocket, and account activity are handled.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal & deposit conditionsAccount suspension groundsJurisdiction & local law

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HOW WE APPLY THESE RULES

How 99exch Handles Your Account Under These Terms

These Terms & Conditions are not just a disclaimer — they describe the actual processes we follow when something on your account needs review. When a wallet mismatch is flagged, our team checks the registered bKash, Nagad, or Rocket number against the name on file before any funds move. Withdrawal requests go through an identity confirmation step before they are processed. We keep your account data for as long as your account is active and for the period required by the applicable rules of the regions we serve. You can request a summary of what we hold by contacting support through the channels above.

Wallet Identity Checks

Every bKash, Nagad, and Rocket transfer is matched against your registered account name. Mismatches trigger a manual review before funds are released or credited.

Withdrawal Verification Steps

Before any withdrawal is processed, your account passes an identity confirmation step. This protects your funds and keeps your account secure from unauthorised requests.

Data Retention Policy

We retain your account and transaction data for the period required under the rules of eligible regions. You may request details of what we hold by writing to support.

Terms Change Notification

When we update these Terms & Conditions, the revised version is published here immediately. Continuing to use your account after the update means you accept the changes.

TERMS QUERY CONTACT

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe your account has been restricted in error, contact our support team directly. We handle terms-related queries through the channels below. Account verification questions — including wallet name mismatches for bKash, Nagad, or Rocket — should come through live chat for the quickest resolution. Email is available for formal written requests about your account standing.

What These Terms Actually Cover

99exch Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 99exch, you confirm that you have read, understood, and agreed to these terms. They apply to every action you take — logging in from your phone, sending a deposit via bKash, Nagad, or Rocket, placing a bet, requesting a withdrawal, or

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contacting our support team. We may update these terms when our services change; the version published on this page is the one in effect. If you continue using your account after an update is posted, that counts as acceptance of the revised terms. These terms do
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not override local law where you are. If any part of this agreement conflicts with the law that applies in your region, that local law takes precedence. We reserve the right to suspend or close any account that breaches these conditions, including accounts where wallet activity
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looks inconsistent with the registered details. Wallet names linked to your account — whether bKash, Nagad, or Rocket — must match the identity you registered with. We do not accept third-party wallet transfers. Any funds deposited from an unverified source may be held pending review.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about our Terms & Conditions. If your question is not covered here, contact us through live chat or email — both are listed in the support section above.

Yes. These terms cover all wallet activity on your account. bKash, Nagad, and Rocket transfers must all originate from the number and name you registered with us.

A mismatch triggers a manual review. Your funds are held until our team confirms the wallet details. You can resolve this faster through live chat with your account documents ready.

No. Third-party deposits are not accepted under these terms. Any funds sent from a wallet not registered to your account name may be held or returned pending review.

The current version is always on this page. If you log in after an update, your continued use of the account confirms acceptance. We do not separately email every revision.

Where local law in your region conflicts with any clause here, local law takes precedence. Access and eligibility always depend on your local law and the regions where we operate.

Contact our support team by email with your account details. We will provide a summary of what we hold in line with the rules of the eligible regions we serve.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your 99exch Account

How 99exch Handles Your Account Under These Terms

Wallet Identity Checks

Withdrawal Verification Steps

Data Retention Policy

Terms Change Notification

Reach Us About These Terms

Common Questions About These Terms

01 Do these terms apply to all payment methods including bKash, Nagad, and Rocket?

02 What happens if my bKash number does not match my registered account name?

03 Can someone else deposit into my account on my behalf?

04 How will I know if these terms have been updated?

05 What if I disagree with a term that conflicts with law in my region?

06 How do I request information about the data my account holds?

Terms & Conditions

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